CORECORE AI ERP Products

Services module

Helpdesk

Customer tickets, SLAs, support workflows, knowledge base and escalation.

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Helpdesk component

Ticket queues

Ticket queues gives Helpdesk teams a controlled workspace for setup, execution, reporting and operational accountability.

  • Ticket queues setup and configuration
  • Ticket queues workflow, approvals and controls
  • Ticket queues reporting, audit trail and exceptions
  • CORE AI guidance for ticket queues decisions
Helpdesk component

SLA tracking

SLA tracking gives Helpdesk teams a controlled workspace for setup, execution, reporting and operational accountability.

  • SLA tracking setup and configuration
  • SLA tracking workflow, approvals and controls
  • SLA tracking reporting, audit trail and exceptions
  • CORE AI guidance for sla tracking decisions
Helpdesk component

Escalations

Escalations gives Helpdesk teams a controlled workspace for setup, execution, reporting and operational accountability.

  • Escalations setup and configuration
  • Escalations workflow, approvals and controls
  • Escalations reporting, audit trail and exceptions
  • CORE AI guidance for escalations decisions
Helpdesk component

Support analytics

Support analytics gives Helpdesk teams a controlled workspace for setup, execution, reporting and operational accountability.

  • Support analytics setup and configuration
  • Support analytics workflow, approvals and controls
  • Support analytics reporting, audit trail and exceptions
  • CORE AI guidance for support analytics decisions

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Helpdesk operating workflow

Each module page now has deeper component structure so the ERP suite can grow into product requirements, demos and implementation plans.

Ticket queuesConfigure, operate, monitor and improve this area with CORE AI assistance.
SLA trackingConfigure, operate, monitor and improve this area with CORE AI assistance.
EscalationsConfigure, operate, monitor and improve this area with CORE AI assistance.
Support analyticsConfigure, operate, monitor and improve this area with CORE AI assistance.

CORE AI controls

AI control

Ask the module

Ask plain-English questions about records, status, exceptions, approvals and next actions.

AI automation

Draft workflow

Generate suggested entries, tasks, messages, approvals and follow-up actions for review.

AI risk

Detect exceptions

Flag missing data, policy breaches, unusual movements, stuck work and operational risk.

Related Services products

Services

Project

Plan work, manage tasks, track milestones and report delivery performance.

Services

Timesheets

Time capture, approvals, utilisation, billing support and project costing.

Services

Planning

Schedule teams, shifts, capacity, assignments and service coverage.

Services

Appointments

Booking pages, availability, reminders and customer meeting management.